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FAQ
Cancellation Policy
At Soccer Shop Club, our mission is to offer a seamless and gratifying shopping journey for our valued customers.
We understand that situations may arise where order cancellations are necessary, and to ensure complete transparency,
we have formulated the following Order Cancellation Policy:
Eligibility for Cancellation
You may request a cancellation if:
1. The order has not been shipped.
2. The request is made within 24 hours of order placement.
3. The order does not include personalized, customized, or made-to-order items, which are non-refundable and non-cancellable.
**Cancellation Time Frame:** Customers must request an order cancellation within 24 hours of order placement.
**Cancellation Process:** To cancel an eligible order, please follow these steps:
1. Contact our customer support team via phone, email, or live chat.
2. Provide the necessary details, including your order number, customer name, and the reason for cancellation.
3. Our customer support representative will guide you through the cancellation process and confirm the request.
Refunds and Charges
1. If your cancellation request is approved within the eligible time frame and meets all criteria, we will refund the full amount paid for the canceled order using the original payment method. However, shipping charges are non-refundable.
2. Refunds will be processed promptly, but the time it takes for the funds to be credited to your account may vary depending on your financial institution.
Exceptions and Non-Cancelable Orders
1. Orders including personalized, customized, or made-to-order items cannot be canceled or refunded, as we are unable to restock jerseys with custom last names or unique details.
2. Additionally, orders that have already been shipped or fulfilled cannot be canceled. In such cases, customers may refer to our Return and Exchange Policy for further assistance.
**Policy Updates:**
Soccer Shop Club reserves the right to modify or update this Order Cancellation Policy at any time without prior notice. It is the customer's responsibility to review the policy periodically to stay informed about any changes.
We encourage you to carefully review this Order Cancellation Policy before placing an order with us. If you have any questions or need further clarification, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.
**Subscription Cancelation**
We value your commitment to our services and want to ensure that your experience is both flexible and convenient. If you wish to cancel your subscription, please submit your request at least 14 days before the upcoming renewal payment for seamless processing. Please note that cancellations for all subscriptions can only be processed after completing two billing cycles. If a cancellation request is received after a payment has been processed, rest assured that your subscription will be gracefully concluded, effective from the subsequent month. Your satisfaction remains our top priority, and we appreciate your understanding in this matter.
Contact Us
To contact us, simply message us through the live chat on your screen!
Yes, we offer international shipping. In the rare event that we cannot deliver to your country, we will cancel your order and issue a full refund promptly.
Do You Provide International Delivery?
General Return Policy:
• Customers are responsible for return shipping costs.
• Items must be unused, unwashed, and in their original condition with tags attached.
• Paid shipping fees are non-refundable.
• All returns incur a $12 processing fee, which will be deducted from the refund.
Refund Options:
• Full refund in store credit (no deductions).
• Refund to the original payment method minus the $12 return fee.
Returns and Exchanges
Exchanges:
• Your first exchange is free (for size or product swaps).
• Additional exchanges will require customers to cover return shipping costs.
• Exchanges are subject to availability. If the requested item is unavailable, store credit will be issued.
Important Notes:
• Customized jerseys are non-returnable and non-exchangeable due to their unique nature. example: Your Name
• Returns and exchanges will be processed within 5-7 business days after receiving the item.
Accuracy of Shipping Address
Before Shipping:
It is the customer’s responsibility to ensure the shipping address is correct at checkout. If you notice an error, you must contact us immediately. While we will attempt to correct the address before the order ships, changes are not guaranteed once processing has begun.
After Shipping:
Once an order has been shipped, the shipping address cannot be changed under any circumstances. If an incorrect address was provided at checkout, the customer assumes full responsibility for any loss, misdelivery, or additional costs. Refunds or replacements will not be issued for orders sent to an incorrect address.
Accuracy of Shipping Address
• Delayed Orders:
Delayed Orders:
If your order is delayed, please check the shipping timeline selected at checkout before reaching out to us. Once the shipping window has passed, contact us, and we will assist you.
• Confirmed Delivery Status:
Confirmed Delivery But Order Not Received:
If the tracking status shows delivered but you haven’t received your package, we recommend:
• Checking with neighbors or your local carrier for potential misdeliveries.
• Ensuring your shipping address was entered correctly.
• Contacting your local postal service for assistance.
If You Haven’t Received Your Order
• Submit your request at least 7 days before the next billing date.
• Cancellation requests are processed only after completing two billing cycles.
• If a payment is already processed, the subscription will conclude after the current billing period.
Subscription Cancellation
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