FAQ

T & C

Cancellation Policy

At Soccer Shop Club, our mission is to offer a seamless and gratifying shopping journey for our valued customers.

We understand that situations may arise where order cancellations are necessary, and to ensure complete transparency,

we have formulated the following Order Cancellation Policy:

Eligibility for Cancellation

You may request a cancellation if:

1. The order has not been shipped.

2. The request is made within 24 hours of order placement.

3. The order does not include personalized, customized, or made-to-order items, which are non-refundable and non-cancellable.

**Cancellation Time Frame:** Customers must request an order cancellation within 24 hours of order placement.

**Cancellation Process:** To cancel an eligible order, please follow these steps:

1. Contact our customer support team via phone, email, or live chat.
2. Provide the necessary details, including your order number, customer name, and the reason for cancellation.
3. Our customer support representative will guide you through the cancellation process and confirm the request.

Refunds and Charges

1. If your cancellation request is approved within the eligible time frame and meets all criteria, we will refund the full amount paid for the canceled order using the original payment method. However, shipping charges are non-refundable.

2. Refunds will be processed promptly, but the time it takes for the funds to be credited to your account may vary depending on your financial institution.

Exceptions and Non-Cancelable Orders

1. Orders including personalized, customized, or made-to-order items cannot be canceled or refunded, as we are unable to restock jerseys with custom last names or unique details.

2. Additionally, orders that have already been shipped or fulfilled cannot be canceled. In such cases, customers may refer to our Return and Exchange Policy for further assistance.

**Policy Updates:**

Soccer Shop Club reserves the right to modify or update this Order Cancellation Policy at any time without prior notice. It is the customer's responsibility to review the policy periodically to stay informed about any changes.

We encourage you to carefully review this Order Cancellation Policy before placing an order with us. If you have any questions or need further clarification, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.

**Subscription Cancelation**

We value your commitment to our services and want to ensure that your experience is both flexible and convenient. If you wish to cancel your subscription, please submit your request at least 14 days before the upcoming renewal payment for seamless processing. Please note that cancellations for all subscriptions can only be processed after completing two billing cycles. If a cancellation request is received after a payment has been processed, rest assured that your subscription will be gracefully concluded, effective from the subsequent month. Your satisfaction remains our top priority, and we appreciate your understanding in this matter.

Contact Us

To contact us, simply message us through the live chat on your screen!

Yes, we offer international shipping. In the rare event we cannot deliver to your country, we will cancel your order and issue a full refund promptly.

Do You Provide International Delivery?

• General Returns Policy:

Customers are responsible for return shipping costs. Items must be returned in their original condition with tags intact, free of odors, and unused.

• Size Exchanges:

Your first exchange is free! We offer free size exchanges for jerseys within 3 days of receipt to ensure the perfect fit.

• Important: Once an exchange has been processed, returns for the exchanged item are not allowed.

• Customized Jerseys:

Jerseys personalized with names or other custom details are non-returnable and non-exchangeable due to their unique nature.

• Customization may delay shipping by up to 7 business days.

Returns and Exchanges

• Before Shipping:

If you notice an error in your shipping address, contact us immediately. We will attempt to correct the address before the order ships, though this is not guaranteed.

• After Shipping:

If the order has already shipped, address errors are considered the customer’s responsibility, and refunds will not be issued.

Accuracy of Shipping Address

You are responsible for ensuring the accuracy of your shipping address. If you mistakenly provide an incorrect address during the order process and notify us before shipping, we will attempt to update it, though this isn't guaranteed. However, if you inform us after shipping, it is considered your error, and no refund will be provided. Please double-check your shipping address for accuracy and notify us promptly if a correction is needed before shipping.

Wrong Address But Item Already Shipped

• Delayed Orders:

If your order is delayed, please allow the estimated shipping time selected at checkout before reaching out to us. Once the shipping window has passed, contact us as soon as possible. We will promptly track your shipment and/or resolve the issue.

• Confirmed Delivery Status:

We are unable to provide refunds or replacements for items that the carrier has marked as “delivered.” To avoid any delivery issues, please ensure that the shipping address you provide is accurate and secure, such as a location where someone will be available to receive the package. If you have concerns about the delivery status, we recommend checking with your local carrier or neighbors for additional information.

If You Haven’t Received Your Order

• Submit your request at least 7 days before the next billing date.

• Cancellation requests are processed only after completing two billing cycles.

• If a payment is already processed, the subscription will conclude after the current billing period.

FAQ